You are not the only one who is facing this problem. 95% of people face the issue of communicating their name with no errors over audio calls. Currently, this problem is addressed only by using words to spell the name over an audio call. This is a time-consuming and frustrating process. The amount of time spent communicating the error-free name depends on the number of charters in the name and the accent/ pronunciation of the person. Many times end up repeating as the other end of the call cannot able to understand the letters. NATO phonetic alphabet was published in 1956 to solve the communication error over audio calls. A significant study was conducted to develop a set of words to communicate the letters over the audio call. This approach of using the NATO phonetic alphabet to spell your name or any information over audio calls has multiple issues:

1. Not every person is aware of the NATO phonetic alphabet standard. 

2. It is hard to remember the words to use for the corresponding letter.

3. This still doesn't solve the problem of time it takes to communicate the number of characters or the associated problems with accents or pronunciation.  

4. Many times people need to communicate basic information such as name, email id, address etc, over audio call, and spending time to communicate such basic information is not the best use of people's time.

5. Even with all these efforts, if the other side notes down the wrong spelling, then there will be associated customer dissatisfaction/ business loss etc.

Here are the advantages of using SMyInfo to address this problem.

1. The time it takes to communicate error-free information over audio communication is independent of the length of information to be communicated.

2. Since the user communicates only a unique identification number over an audio call, it has very less impact on the accent or pronunciation.

3. The user will have complete control over the information to share, as it needs approval from the authorized user for each information delivery to the caller on the other side.

4. Information sharing is secure since no information will be shared without the user's authorization to share.

5. It takes a few seconds to share the information with the other caller.

6. Users can create multiple profiles of family members (kids & seniors) and get their corresponding unique identification numbers to use on their behalf.

7. SMyInfo ID could be entered during the call (similar to entering the credit card number), and the voice bot can request to share the necessary basic information.

8.  B2B customers can take advantage of the SMyInfo API's to integrate into their CRM software. This saves time for the customer-facing team over the phone as they can get all the necessary information they need quickly with no errors. Quick and error-free information-gathering ability will save money and increases customer satisfaction.

Check out the product explanation video for more details:

SMyInfo can solve the problems of communicating error-free information over the audio call. Hence, no need for anyone to remember the complex phonetic alphabet or use words to spell the information to communicate over an audio call. SMyInfo helps the user to share the error-free information over the audio call within seconds in a secure & controlled way. Check out the product explanation video to learn more about SMyInfo.

Download and enjoy the SMyInfo App from

App Store

Google Play

B2B Customers can download SUrInfo App (Share Your Info) from 

App Store

Google Play

If you are interested in using SMyInfo APIs in your software, drop us an email at info@navainventions.com